Rx Optical - JACKSON at 3132 East Michigan Avenue, Jackson, Michigan.

I had a 4:25 PM appointment. I was there at 4:20 PM and was told that I needed to take out my contacts and I'd be with the Dr. in a moment. I started to look at glasses before taking my contacts out. About 5-10 minutes went by before the same man asked me if I had my contacts out yet. I told him 'no, I got distracted looking at glasses' and apologized and went to take them out. At this point, I am unable to see, so I took a seat in the waiting room. At 5:05 PM, as I am still sitting in the waiting room, I am told that a lady that walked in in the last 15 minutes needed to be quickly checked before me and then I would be seen. I told the woman that I was not able to wait any longer and she needed to reschedule me. While she was apologetic, she insisted that it would only be a few minutes and I would be in. I told her that I had already been waiting for over 40 minutes and was asked to take out my contacts so I couldn't even pick out glasses to help make my appointment go faster, nor could I see to do anything but sit there. She was very apologetic and went to make me an appointment, but also told me they got behind due to a patient. Do not blame patients for being behind. Also, the woman who walked in after me around 4:45 was told they were running 10-15 minutes behind, yet I sat and waited for over 40 minutes and was never told they were behind. On top of this, the next time they can see me in the same time frame is 3 weeks later.
While the staff is nice, their time management is atrocious, as well as their ' take out your contacts' policy. I can pull my contacts out in 3 seconds... there is no need to make people do it before they walk into the exam room, leaving them blind in your waiting room.